When you are shopping at SHOP-SAKURA.com you are automatically accepting our sales conditions.
We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.
NOTIFICATION OF DEFECTS
All merchandise is covered by The Danish Sale of Goods, giving you 24 months to complain about an item. As a customer you can complain about defects and deficiencies that arise within 24 months of the purchase. However, if the defects, deficiencies, or wear and tear are due to negligent use, a lack of maintenance, or simply because of normal wear and tear your right to complain is renounced. SHOP-SAKURA.com does not cover shipping fees in case of a complaint.
We do not guarantee that all items included in the web shop are in stock at the time of your order. In the unfortunate event that an item is unavailable, we will contact you shortly by e-mail.
CUSTOMS AND SALES TAX /VAT
All customers will have to pay the Danish sales tax/VAT. SHOP-SAKURA.com is not responsible for these or for any fees charged by customs outside EU. The carrier will contact you in case of any extra charges or customs clearance. This might delay the delivery. Please be advised that it is your responsibility to pay for these extra charges.
RETURNS AND REFUNDS
SHOP-SAKURA.COM accepts returns. This only applies if your order is returned no later than 14 days from the date of receipt. Please attach the invoice to your return package. We do not accept items that have been worn, altered, or washed. As soon as we have received the returned items and they have undergone a quality control check we will credit your account/credit card. We only credit the same card that was used to purchase the items, in that way we can limit the use of stolen credit cards. Please keep your postage receipt as a proof that the package was sent. You are responsible for the return expenses. Please return your order to:
Nikolaj Plads 30
1067 Kbh. K